Many agents forget that real estate's about people, not just selling or leasing properties. Having been in the industry for more than 10 years, you simply need to treat each client as you’d like to be treated yourself – always following up with them and respecting their individual requirements. Beyond all that, I think it’s simply approaching everything with maturity and staying positive.  Always attentive to my landlords' requirements, my number-one priority is to get them the best results, all the while balancing their tenants' needs.  In turn, I'm a bit of believer that you always need to go above and beyond to ensure that you achieve the right result, as well as providing unsurpassed service and guidance at all times. It's this high level of customer service that helps you maintain long-standing relationships with your clients.